Privacy notice
Last updated: 28 October 2026
NextUp Coaching respects your privacy. This notice explains how we use personal information when you contact us, enquire about or receive coaching, book a call, or choose to receive our newsletter.
Who is responsible for your information?
NextUp Coaching is responsible for the personal information it collects and uses for its coaching business. You can contact us at nextupcoachinguk@gmail.com with privacy questions or requests.
What information might we collect?
- Your name, email address and other contact details that you provide.
- Messages, enquiries, booking details and information you choose to share before or during coaching.
- Information needed to administer coaching arrangements, payments and invoices, where applicable.
- Basic technical information generated when you visit the website, which may be processed by our hosting provider.
Coaching conversations may involve sensitive personal information if you choose to share it. Please avoid sending sensitive details through an initial booking form unless needed. We will handle any such information with additional care and identify an appropriate legal condition before using special category data.
Why do we use it?
- To respond to your enquiries and arrange introductory calls, relying on our legitimate interests in communicating with potential clients or on steps you ask us to take before entering into a contract.
- To provide and administer agreed coaching services, relying on performance of a contract.
- To keep necessary financial and tax records, relying on legal obligations.
- To send newsletter updates only where you have chosen to subscribe, under the subscription and consent arrangements provided by Substack.
- To operate and protect the website and services, relying on legitimate interests in security and reliable service provision.
Third-party services
We link to Calendly for scheduling and Substack for newsletter subscriptions. These services collect and process information under their own privacy notices when you use them. We use third-party email and website hosting services as necessary to operate the business. Some providers may process information outside the UK, subject to applicable protections.
How long do we keep information?
We aim to keep personal information only for as long as necessary for the purpose collected, including any applicable legal, accounting or safeguarding requirements. The specific period depends on whether you are making an enquiry, receiving coaching, or have a payment record. You can contact us to ask about retention relating to your information.
How do we protect it?
We take reasonable steps to restrict access to personal information and use appropriate security measures. We do not sell your personal information.
Your rights
Depending on the circumstances, you may have rights to access, correct, delete or restrict use of your information, object to certain processing, and receive information in a portable format. Where processing is based on consent, you can withdraw it. To make a request, email nextupcoachinguk@gmail.com.
Questions and complaints
Please contact us first at nextupcoachinguk@gmail.com if you have a concern. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this notice
We may update this notice when our services or how we handle personal information change. The date at the top shows the latest version.